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Returns

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

• Items must be unworn and unwashed.

• Pierced jewellery cannot be returned for health and hygiene reasons.

• Underwear and swimwear can only be returned if the hygiene seal has not been removed.

• Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.

• Shoes must be tried on indoors.

• Items must have all tags attached.

You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further

 

2. FAULTY GOODS

Please return your item(s) to us after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here, and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

 

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you have 28 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: customerservices@boohoo.com

Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD

 

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us. You`ll then receive a full refund as per the policy.

For hygiene reasons, fashion masks & pierced jewellery are non refundable.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 

4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Returns

How do I return?

UK & INTERNATIONAL RETURNS

    UK & Ireland returns are FREE using the returns portal.

    For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

    You've got 28 days to send something back to us from the day you receive it.

  • 1

    Repack your items (These need to be unworn/unwashed/unused and with original tags).

  • 2

    Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option (Print returns label at home or in store options).

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

START A RETURN

Good to know...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.

5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

 

6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!