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Where is my order?

Enter your order number.
Pssst...It's on your order confirmation or dispatch email

  • Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

    If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

  • Top 5 Frequently Asked Questions
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

        Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

        If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

      • What payment types do you accept?

        We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, AfterPay, Zip, Klarna, Laybuy (not available on app), ApplePay, Ideal and prepaid debit cards.

        We do not currently accept AfterPay on the boohooMAN App.

        Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

        When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      • What are the shipping options?
        We've got GST covered! No matter the value of your order

        MORE WAYS TO PAY WITH KLARNA, AFTERPAY, LAYBUY OR ZIP
        Shipping option Shipping times Shipping cost
        Australia Standard Delivery Up to 13 business days *metro areas only $14.99 per order
        Australia Express Delivery Up to 4 business days *metro areas only $24.99 per order
      • How do I return?

        Returns

        How do I return?

        AUSTRALIA & INTERNATIONAL RETURNS

          FAST, TRACKABLE & COST EFFECTIVE using the returns portal​

          For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.​

          You've got 28 days to send something back to us from the day you receive it.

        • 1

          Repack your items.

        • 2

          Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

        • 3

          Select your preferred return option (Print returns label at home or in store options).

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        START A RETURN

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.

      • When will I receive my refund?

        When using the portal your return will be processed within two weeks and may take a further seven days to be processed and for the funds to show in your account. This is dependent on your bank's processing time. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

      • I don't have the invoice from my parcel, can I return?
      • I am outside of the returns policy, can I return?
      • I don't have the original packaging, can I return?
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

      Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

      If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

    • Delivery options
      We've got GST covered! No matter the value of your order

      MORE WAYS TO PAY WITH KLARNA, AFTERPAY, LAYBUY OR ZIP
      Shipping option Shipping times Shipping cost
      Australia Standard Delivery Up to 13 business days *metro areas only $14.99 per order
      Australia Express Delivery Up to 4 business days *metro areas only $24.99 per order
    • Why is my order late?

      If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.

    • What if no one is in?

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.

      A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot.

      You can then contact them to arrange collection or to schedule a new delivery date.

    • Missing item(s) from my order?

      Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

    • Can I cancel or edit my order?

      We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

    • Item out of stock?

      We keep up with the latest trends here at boohooMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • My tracking is showing that my parcel is being returned to sender

      Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.

  • Returns & Refunds
    • How do I return?

      Returns

      How do I return?

      AUSTRALIA & INTERNATIONAL RETURNS

        FAST, TRACKABLE & COST EFFECTIVE using the returns portal​

        For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.​

        You've got 28 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options).

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.

    • When will I receive my refund?

      When using the portal your return will be processed within two weeks and may take a further seven days to be processed and for the funds to show in your account. This is dependent on your bank's processing time. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • I don’t have the invoice from my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click Here>

    • I am outside of the returns policy, can I return?

      Unfortunately we cannot accept returns 28 days after the date of delivery.

    • I don’t have the original packaging, can I return?

      No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click Here>

    • Can I return more than one order?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click Here>

    • I can't see the refund on my bank statement

      Your refund can show up in a couple of places:

      Normally it would show on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times).

      If it's not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date, depending on your bank’s processing time).

      If you still can’t see it, please get in touch on the 'Contact Us' form.

    • Can I exchange instead of a refund?

      Unfortunately, we don't offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns Policy

      • Items must be returned within 28 days of receipt.

      • Items must be unworn and unwashed.

      • Pierced jewellery cannot be returned for health and hygiene reasons.

      • Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.

      • Shoes must be tried on indoors.

      • Items must have all tags attached.

      You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

  • Brexit
    • Will I need to pay duty or tax on my order?
    • The tracking shows that my parcel is in another country?

      We’re based in the UK and send orders to Europe via road or ferry which means your parcel may need to travel through other countries before being delivered to you. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

    • My parcel shows that it is being checked by customs?

      We’re based in the UK and due to leaving the European Union any orders being sent to Europe may need to pass customs checks (These checks may not always take place in the country that your parcel is being shipped to). This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

    • I don’t have a printer; how do I return?

      For some countries we offer a paperless returns option, if this is not available in your country the returns portal will provide you with a European address to send your items back to. Please log the items that you wish to return on our returns portal via the following link: https://boohooman.returns.international/.

    • Will I be charged export fees to send an item back from Europe to the UK?

      When sending an item back to us please ensure that you send this via our returns portal, this will provide you with our European returns address and will mean that you are not charged any export fees on the return. If you do not use the returns portal to send back your returns, you may be charged export fees which we will be unable to refund and your refund may be delayed.

  • Payments & Promotions
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, AfterPay, Zip, Klarna, Laybuy (not available on app), ApplePay, Ideal and prepaid debit cards.

      We do not currently accept AfterPay on the boohooMAN App.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Promotions & Discounts

      Who doesn't love a good deal on their favourite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

      Having issues redeeming your discount code?

      • • Your code could’ve expired as we run offers for a limited time.
      • • Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.
      • • Double check your delivery option. Some of our codes only work when you select a specific delivery option, such as our Next Day Delivery service.
      • • It’s a simple one, but be sure to check for typos.
      • • Make sure you’re only trying to apply the offer to products from the category on offer. Certain ranges are exempt from promotions, so this may be the case.
    • How do I use a gift voucher?

      Enter your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit ‘Apply’. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

      We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

    • Klarna

      Shop now, pay later with Klarna.

      It’s smooth and simple. Select Klarna at checkout to buy now, pay later, and split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time.

      How Do I Use Klarna? Add item(s) to your cart and select Klarna at checkout. Enter your debit or credit card information. Pay later over 4 instalments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.

      All you need is:

      An Australian bank account

      To be over 18 years of age

      An Australian residential address

      Customer Service

      For customer service queries you can reach Klarna anytime here, for a full list of FAQs see here.

      See here for Klarna Terms and Conditions.


    • Zip

      Zip it now, pay later

      A new way to pay that’s available online and lets you own it now and pay for it later! Repayments are as little as $10 a week with upfront payment!

      Apply in moments and get approved for up to $1000 on the spot. Once approved, start shopping by selecting Zip at checkout. That's it - your purchase is all yours with nothing to pay today. Interest free always.

      Your first payment won't be due until the end of next month. When you open your account, we'll set up a monthly payment of $40 (or less if the amount you owe is under $40). This will come from your linked debit card on the last day of each month and run until your purchases are paid off.

      Finally, if there's nothing owing on your account, there's nothing to pay. Your account simply remains active until you're ready to make a purchase.

      Zip Pay is 100% interest free, always. There's a $6 monthly account fee, this monthly fee is waived if your closing balance is paid by the due date. No balance no fee. And you'll pay nothing upfront - there are no setup fees and no hidden charges.

      If you don't meet your minimum monthly repayment, a $5 late fee may apply.

      All you need is:

      BE AT LEAST 18 YEARS OF AGE

      BE AN AUSTRALIAN CITIZEN OR PERMANENT RESIDENT

      HAVE A VALID FACEBOOK OR PAYPAL ACCOUNT, IN YOUR OWN NAME

      HAVE A VALID DEBIT CARD, IN YOUR OWN NAME

      HAVE NOT DECLARED BANKRUPTCY OR INSOLVENCY

      For a full list of FAQs please click here.

      Customer Service

      For customer service queries you can contact the Zip customer service team here

      See here for the Zip Terms and Conditions.


    • Laybuy

      Get it now. Pay it in 6. Interest free.

      Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Laybuy as your payment method at checkout.

      All you need is:

      1. A Australian credit or debit card
      2. To be over 18 years of age
      3. A Australian residents address

      Laybuy is unavailable to App Customers.

    • Afterpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Afterpay as your payment method at checkout.

      All you need is:

      1. An Australian credit or debit card
      2. To be over 18 years of age
      3. An Australian residents address
      4.  

      Customer Services

      Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.au or 1300 100 729.

      Customer Support is delivered on weekdays from 08:00hrs to 19:30hrs AEST and Saturdays from 09:00hrs to 17:00hrs AEST.

      Visit our Afterpay page for more information.

      See T&C's for further details

    • Payment Issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • • What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • • What payment method you were trying (e.g. PayPal, Visa)
      • • A description of the problem and what time the problem occurred
      • • If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohooMAN account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • ApplePay

       

      APPLE PAY – FAQ 

       

      You can now pay for your boohooMAN orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apply Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

  • Size Guide

      View our Size Guide here.

  • Contact Us

      Our WhatsApp contact channel is no longer available. Please get in touch with using one of the below options.

      Please include your order number when contacting us!

      Message from your
      Apple device       Message from your
      Apple device

      (Sorry, we don't have a phone number)

  • Legal & Data Protection
    • Your data

      We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

      These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

      If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

      Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@boohoo.com.

    • Terms & conditions

      Terms & Conditions

      IMPORTANT LEGAL NOTICE

      These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

      1. INFORMATION ABOUT US

      1. www.boohooMAN.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.

      2. SERVICE AVAILABILITY

      1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

      3. YOUR STATUS

      1. You may only purchase Products from us if:

      a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

      b) you are an authorised user of the credit or debit card or payment account (ie Paypal, Laybuy or Afterpay) used to pay for your order; and,

      c) are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

      4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

      1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

      2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

      3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

      4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

      5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

      5. DELIVERY

      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

      2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

      3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

      4. You will own the Products once We have received payment in full.

      5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

      6. Please note postcode restrictions apply. Check your eligibility here.

      7. Working Days excludes weekends and Bank Holidays.

      8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

      6. INTERNATIONAL DELIVERY

      1. If you order Products from us for delivery to a destination outside the UK:

      a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

      b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

      c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

      7. PRICE AND PAYMENT

      1. The price payable for the Products shall be as shown on our site in Australian dollars, although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

      2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

      3. We accept payment by debit card, credit card, Paypal, Klarna, Laybuy or Afterpay (if you are making a purchase on the au.boohoo.com website for delivery to an address in Australia). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

      4. You must pay for the Products (including all applicable delivery charges), and, if you are paying by card, We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, Afterpay or Laybuy, such payment will subject to additional terms between you and Klarna, Afterpay or Laybuy, available at https://www.klarna.com/au/customer-service/ , https://www.afterpay.com/en-AU/terms-of-service or https://www.laybuy.com/au/consumer-terms. See https://www.afterpay.com/en-AU/how-it-works or further information about Afterpay. See https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_au/paylaterin4 or further information about Klarna. See https://www.laybuy.com/au/how-it-works for further information about Laybuy. For more information about how Afterpay will handle your personal data see their Privacy Policy, available at https://www.afterpaytouch.com/privacy-policy . For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/au/legal/. For more information about how Laybuy will handle your personal data see their Privacy Policy, available athttps://www.laybuy.com/au/privacy.

      If you are using Zip, such payment will be subject to additional terms between you and Zip, available at https://zip.co/page/zip-pay-terms. For more information about how Zip will handle your personal data see their Privacy Policy, available https://zip.co/page/privacy

      5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

      6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

      8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

      2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.

      3. The right to cancel a Contract under clause 8.1 does not apply to pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.

      4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

      9. RETURNS

      1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy

      10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:

      a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

      b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

      c) make any refunds due to you by the method you used for payment:

      1. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

      2. 14 days after you inform us of your decision to cancel the Contract

      2. Please see our Returns Policy here for more information about returns and refunds.

      11. FAULTY PRODUCTS

      1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

      2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.

      3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

      12. OUR RIGHTS TO CANCEL THE CONTRACT

      1. We may end the Contract at any time by writing to you if:

      a) you do not make any payment to us when it is due;

      b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

      c) you do not, within a reasonable time, allow us to deliver the Products to you.

      2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

      3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

      13. OUR LIABILITY

      1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

      2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

      3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

      14. EVENTS OUTSIDE OUR CONTROL

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

      2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

      3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

      15. INTELLECTUAL PROPERTY RIGHTS

      1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

      16. OTHER IMPORTANT TERMS

      1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

      2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

      3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

      4. We may assign or transfer our rights and obligations under the Contract to another organisation. Except in cases where you pay using Afterpay, we will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. If you pay using Afterpay, we may assign to Afterpay Pty Ltd (ABN 151 693 429 47) our rights to collect payment for the Products from you without obtaining your consent and without any requirement to notify you of such assignment.

      5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

      6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

      7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

      8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

      9. Please note that these terms and conditions are governed by Australian law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by Australian law, except that if you are not resident in Australia then Australian law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

      10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of Australia, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of Australia.

      17. AFTER-SALES SERVICE

      1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.

      2. If you have any complaints these should be addressed in writing to boohooMAN by email to customerservices@boohoo.com.

      3. If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

      18. PROMOTION TERMS AND CONDITIONS

      Official boohooMAN promotional codes entitle you to an offer on your online order from www.boohooMAN.com. To utilise your promotional code, insert code into the "Enter promotion code" box on the billing page of checkout and click apply.

      Please note, promotional codes can only be used once per transaction and cannot be used in conjunction with other promotions or offers. Including onsite offers.

      Automated promotions cannot be used in conjunction with any other promotional codes or offers.

      Selected products can be excluded from promotions at any given time. Confirmation of the exclusions list can be found at the top of the New In category.

      Promotion codes are territory specific, remain our property, are non-transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative.

      Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

      Promotion codes are only valid on boohooMAN.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage, on desktop devices, or from the pivot menu currency selector on mobile devices.

      During any promotions for the Premier delivery product we reserve the right to suspend other promotions.

      Threshold delivery promotions work against the total cost of the products ordered, the delivery cost does not contribute to the total amount.

      19. GIFT VOUCHERS TERMS AND CONDITIONS

      You cannot purchase an Online Gift Certificate with another Gift Certificate

      If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase

      If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your boohoo.com account for your next purchase using the same Gift Certificate code.

      If you have any additional questions, please contact our Customer Service team

      Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash

      We cannot replace lost or stolen Online Gift Certificates.

    • Terms of use

      TERMS OF WEBSITE USE

      These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.boohooMAN.com,whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

      These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohooMAN.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

      Information about us

      www.boohooMAN.com is a site operated by boohoo.com UK Limited (“We”). We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

      Other applicable terms

      Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale. Our Privacy Notice which sets out the terms on which We process your personal data) and our Cookie Notice (which sets out information about the cookies on our site) will also apply to your use of our site.

      Changes to these Terms of Use

      We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

      Access to our site

      Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

      Your account and password

      You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservcies@boohoo.com.

      Your use of our site

      You may use our site only for lawful purposes. You may not use our site:

      • in any way that breaches any applicable local, national or international law, regulation or code of practice;

      • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

      • in any way that infringes any intellectual property right or right to privacy; and/or

      • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.

      You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

      Interactive services

      We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of boohoo.com UK Limited or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@boohoo.com.

      Content standards

      You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees.

      User Content must not:

      • contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

      • infringe any intellectual property right of any other person;

      • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

      • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;

      • disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;

      • be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

      • give the impression that it emanates from us, if this is not the case;

      • advocate, promote or assist any illegal activity or unlawful act; or

      • contain any advertising or promote any goods or services or links to other websites.

      We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.

      Viruses, hacking and other offenses

      We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

      Intellectual property rights

      All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

      Our trade marks are registered

      boohoo and the logos for these marks are trade marks of boohoo.com UK Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above.

      Changes to our site

      We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

      No reliance on information

      The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

      Limitation of our liability in respect of your use of our site

      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

      If you are a business user:

      • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;

      • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and

      • We will not be liable for:

      o loss of profits, sales, business, or revenue;

      o business interruption;

      o loss of anticipated savings;

      o loss of business opportunity, goodwill or reputation;

      o waste of management or office time; or

      o any indirect or consequential loss or damage.

      If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above).

      The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

      We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

      Our rights

      If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary.

      Linking to our site

      You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent.

      You must not establish a link to our site:

      • in a way that is not fair or legal or which damages our reputation or takes advantage of it;

      • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or

      • in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.

      You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@boohoo.com.

      Third party links and resources in our site

      Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

      Applicable law

      Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by Australian law. If you are a consumer, your use of our site will be governed by Australian law, except that if you are not resident in Australia then Australian law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of Australia shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of Australia.

      Contact us

      If you wish to contact us in respect of our site, please contact us at customerservices@boohoo.com. Thank you for visiting our site.

    • Returns policy

      RETURNS POLICY


      How long do I have to return an item?

      If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

      For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 28 days of receiving your item(s) and remember to get in touch before returning.

      For all other International customers, please return unsuitable items within 28 days of receiving your item(s)

      Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken.


      Australian Returns

      NEW - Want a fully tracked, cost effective and convenient way to send returns?

      1. Log onto our portal here. Tell us what you are returning and why. Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

      2. Post if off! Make sure you keep your proof of postage!

      3. Your return arrives back at boohooMAN! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

      Start my return >

      Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.


      Or simply return your items to the following address within 28 days from the date you received your parcel. Please note, that returns will be made at your own cost.

      AUSTRALIAN RETURNS LABEL
      Boohooman.com Returns
      Widow Hill Road
      Heasandford Industrial Estate
      Burnley
      UK
      BB10 2BQ


      Can I have an exchange instead of a refund?

      We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.


      What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.


      How long does it take to process my return?

      It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.


      How can I track the status of my return?

      We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

    • Privacy notice

      Privacy Notice

      Here at boohoo.com UK Ltd (‘boohooMAN’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by boohooMAN. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:

      • The personal data we collect
      • How we collect your data
      • How we use your data
      • Marketing preferences, adverts and cookies
      • Links to other websites and third parties
      • How we share your data
      • Your rights
      • Changes to this privacy notice
      • How to contact us
      Who is boohooMAN

      boohooMAN is a leading online fashion retail company. We design, source, market and sell menswear products targeted at 16-24 year-old consumers in almost every country in the world.

      boohooman.com UK Ltd, of 49-51 Dale Street, Manchester M1 2EH (collectively referred to as “boohooMAN”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.boohooman.com website (the “website”) and boohooMAN app (the “app”).

      Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

      Our commitment to you

      We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

      We will only collect and use your personal data for the following purposes, to:

      • fulfil your order(s)
      • keep you up to date with the latest offers and trends
      • give you a better shopping experience
      • help us to make our marketing more relevant to you and your interests
      • improve our services
      • meet our legal responsibilities
      How we keep your data safe and secure

      We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

      The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

      We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

      In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

      The personal data we collect

      Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

      While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

      The following groups of personal data are collected:

      • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
      • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
      • Financial Data includes information such as: payment card details and bank account.
      • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
      • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
      • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
      • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other boohooMAN products and services used by you.
      • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

      We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

      How we collect your data

      We may collect personal data about you in the following ways:

      • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

        • Create an account or purchase products on our website;
        • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
        • Enter a competition;
        • Join a boohooMAN loyalty programme;
        • Complete a voluntary market research survey;
        • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
        • Use the “refer a friend” function on our website; or
        • When you log in to our website via social media.
      • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.
      • Third parties – we may receive personal data about you from various third parties, including:

        • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
        • Technical Data from affiliate networks through whom you have accessed our website;
        • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
        • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
      How we use your data

      The legal basis for processing your personal data

      We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

      We will only collect personal data from you when:

      • we have your consent to do so, or
      • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
      • the processing is in our legitimate interests and not overridden by your rights, or
      • we have a legal obligation to collect or disclose personal data from you.

       

      Uses made of your personal data

      Your personal data is used by boohooMAN to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

      Purpose/Activity

      Type of data

      Lawful basis for processing including basis of legitimate interest

      To create an account and register you as a new customer (either directly or via social media).
      • Identity
      • Contact
      • Performance of a contract with you

      To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.
      • Identity
      • Contact
      • Financial
      • Transaction
      • Performance of a contract with you
      • Necessary for our legitimate interests (e.g. to recover debts due to us)
      • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as a whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

      To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
      • Identity
      • Contact
      • Profile
      • Marketing and Communications
      • Performance of a contract with you
      • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

      To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
      • Identity
      • Contact
      • rofile
      • Usage
      • Marketing and Communications
      • Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)
      • Where you have decided to enter into a competition or event, for the performance of a contract with you

      To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 
      • Identity
      • Contact
      • Profile
      • Technical
      • Transaction
      • Marketing and Communications
      • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)
      • Necessary to comply with a legal obligation

      To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Technical
      • Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

      To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

      and for market research, statistical and survey purposes.
      • Technical
      • Usage
      • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

      To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
      • Identity
      • Contact
      • Technical
      • Usage
      • Profile
      • Marketing and Communications
      • Necessary for our legitimate interests (to develop our products and services and grow our business) or
      • Consent.

        • See further details in the section ‘Marketing preferences, adverts and cookies'

      To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
      • Identity
      • Contact
      • Usage
      • Necessary for our legitimate interests (to improve the shopping experience of our customers)

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

      If you have any questions about how boohooMAN use any of your personal data, please contact our Data Protection Officer, Keri Devine at DPO@boohoo.com.

      How long we keep your data for

      We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

      Marketing preferences, adverts and cookies

      Marketing - your preferences

      We may send you marketing communications and promotional offers:

      • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
      • by email if you have signed up for email newsletters;
      • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

      We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

      We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

      From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

      In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

      You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

      • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
      • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

      We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

      Cookies

      Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

      You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

      For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

      Online ads

      We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target boohooMAN banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

      Our use of analytics and targeted advertising tools

      We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

      In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their . As an added privacy measure, you can also use the .

      The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

      If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

      Links to other websites and third parties

      Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

      How we share your data

      We may disclose and share your personal data with the parties set out below:

      • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
      • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
        • third party service providers that we engage to provide IT systems and software, and to host our website; 
        • third party payment processing services (including Worldpay, Paypal, and in certain regions, Klarna, Laybuy, Afterpay and Zip (please see our T&C’s https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_au/paylaterin4 https://www.afterpay.com/en-AU/terms-of-service https://www.laybuy.com/uk/consumer-terms https://zip.co/page/privacy for more information) to process your payment to us. boohoo does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. These third party payment providers process your data as a data controller;
        • third party service providers that we engage to deliver goods you have ordered and to manage any returns;
        • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
        • analytics and search engine providers that assist us in the improvement and optimisation of our website;
        • affiliate networks through whom you have accessed our website;
      • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
      • to protect our customers and website from fraud and theft;
        • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
        • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
      • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

      Worldpay

      Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/.


      Your data and countries outside of Europe

      The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

      Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

      Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

      Your Rights

      You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

      • request access to your personal data
      • request correction of your personal data
      • request erasure of your personal data
      • request restriction of processing of your personal data
      • request the transfer of your personal data
      • object to processing of your personal data
      • request human intervention for automated decision making

       Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@boohoo.com.

      Request access to your personal data

      You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

      Request correction of your personal data

      You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@boohoo.com.

      Request erasure of your personal data

      This enables you to request that boohooMAN delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Request restriction of processing of your personal data

      You have a right to ask boohooMAN to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

      Request the transfer of your personal data

      You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

      Object to processing of your personal data

      You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

      Request human intervention for automated decision making and profiling

      You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

      We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

      Right to lodge a complaint

      If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@boohoo.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

      Changes to this privacy notice

      From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

      How to contact us

      We welcome feedback and are happy to answer any questions you may have about your data.

      Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer is Keri Devine, who can be contacted at DPO@boohoo.com.

      This Privacy Notice was last updated on 23rd March 2020 (Version 1.9 boohooMAN)

      Boohoo.com UK Limited,

      Registered Company Number: 05723154,

      UK VAT Number: 185 4874 61.